COMPLAINTS PROCEDURE

Somatic Leadership Co.

Somatic Leadership Co. is committed to providing a professional, ethical and respectful service.

If a client is dissatisfied with any aspect of the service, they are encouraged to raise concerns as soon as possible.

Please contact:

Most concerns can be resolved through open discussion and clarification.

If the issue cannot be resolved informally, a written complaint should be submitted by email outlining:

• Nature of the complaint
• Relevant dates
• Desired outcome

A written acknowledgement will be provided within 5 working days.

A full written response will normally be provided within 14 working days.

Where appropriate, clients may seek independent legal advice or contact relevant professional bodies.

All complaints will be handled fairly, respectfully and confidentially.

Making a complaint will not affect a client's right to access services unless safety, safeguarding or professional boundaries require otherwise.